Patient App & Admin Portal
One diagnostic service, designed from both sides: the patient booking a test and the team fulfilling it.
Project overview
One diagnostic service, designed from both sides: the patient booking a test and the team fulfilling it.
Project details
Healthcare product · Case study
Booking a diagnostic test involves more than choosing a time slot. Patients compare tests and packages, prepare for radiology appointments, book on behalf of family members and return later for their reports. Behind every booking, an operations team assigns phlebotomists, tracks samples and manages reports.
Design two connected products, a patient-facing mobile app and a web-based administration portal, so that each booking can move cleanly from the patient's phone to the people responsible for fulfilling it, and back again as a report.
I led UX and UI design across both products, defining the patient journey from discovery to report and the administrative workflows that support it.
Test and package discovery, with side-by-side comparison
Booking, including radiology scheduling and preparation guidance
Access to reports
Family profiles for managing bookings for others
Booking management and phlebotomist assignment
Sample tracking and report handling
Patient records
Support workflows